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How much will your
services cost me?
After our deposit, Medical Bill Consultants, LLC will
collect a percentage (%) of what we save you. This
percentage is off the total savings to we have found on
your bill. This does not include any hospital account
credits, discounts, adjustments, settlements, and
implicit/explicit savings.
If your medical charges
are correct, and your insurance company has paid it
properly, we will refund your deposit less any costs we
incurred.
How long does this
process take?
Auditing one’s bill
depends upon the cooperation of the hospital and/or the
medical provider. So that makes it rather difficult to
give an exact time frame. Once all the bills and
records are received, an audit could be completed in 7
to 10 days.
How do I pay you? Payment can be made directly thru the link on our web site.
What do you need from
me? Signed
releases, hospital and medical bills, and if you have
medical insurance, any information you might have about
it.
Why do I need to
supply you with my insurance book?
In order for us to make sure that your insurance company
had correctly paid your claims, we will need to review
your plan and policy to see if there are any limitations
that might be involved. Your book will be returned to
you immediately after the audit with a report of our
findings.
Why do I have to sign
the forms you sent me?
Your signature is
necessary in order for us to 1) accurately review your
case and 2) receive the correct information necessary to
do this.
These forms signed
only in the spots indicated should allow us to
obtain the medical information directly from your
providers.
What’s the purpose of
these release forms?
Their purpose is as follows for each form:
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Itemized statement –
should allow us to receive a line by line change
description of the services you received during your
hospital stay. This enables us to do our
line-by-line analysis.
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Insurance Release –
if you don’t have copies of what your insurance
company has paid on your behalf, this form will
allows us to obtain these records.
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Medical Records –
this form should allow us to obtain copies of your
medical records relating to your care. The hospital
might require their own form which we will forward
to you if received. These records will allow us to
verify that the charges you incurred where actually
received.
Why do I need to the
client information sheet?
This form gives me the information all in one place to
call and make inquiries with your providers on your
behalf.
If I don’t have any of
my medical bills, could I still hire you?
Yes, we will request them
for you from your medical providers. All you need to do
is just give us the name, address, and phone number of
the provider and we will be able to get them. There
should not be a charge for the itemized bills.
Why can’t I do this
myself? The
common layperson doesn’t understand the medical
terminology and the complexity of the rules. They also
don’t have the time or desire to actually want to
review.
What kinds of errors
do you find on medical bills?
The errors that we have found are multiple billings,
unbundled charged, undocumented chargers, non-billable
charges, and incorrect diagnosis and procedure codes.
What is you don’t find
any errors or overcharges?
That would be rare. However, if none are found, we will
gladly refund your deposit less any costs that we
incurred to obtain the medical records necessary to
conduct our audit.
Can my insurance
company retaliate?
They shouldn’t. In fact, most welcome the fact that we
are saving them money.
Can the hospital deny
me care? By
law a hospital cannot deny you treatment. Instead of
acknowledging that they, the hospital, made any errors
and/or overcharges, they might try to give you a
discount or reduce the bill.
Who get the refund
check, me or Medical Bill Consultants?
If you have already paid
your bill, it is preferred that you receive the check
first and then pay us. However, we could receive the
check and then pay you. After our get started fee is
received, we will then negotiate our total fee based
upon each hospital stay’s bill.
Can I cancel our
agreement if I’m not satisfied?
Before you cancel we hope that you will talk to us.
Patient is requested on both your part and ours as the
hospital and/or medical providers don’t usually respond
as quickly as we would like.
Is everything kept
confidential?
Yes. We follow the
rules, regulations and guidelines of HIPAA. Nothing will
be releases unless you advise us to share it with
someone.
Could my employer find
out what I’m doing?
No, we will keep all your information confidential.
What is my employer
funds my health insurance?
This type of plan is called a “self-insured” plan. We
might have to work with them, but most generally use
another agency or a TPA (third party administrator) to
process the medical / hospital claims. Your company
might even welcome the fact that we are saving them
money that they might not have been aware of.
How many years can
your review address?
Generally we can go back up to two years. There is the
possibility we could go back even further if you are
still paying on the bill as it qualifies as an open,
active, and current account.
Do you stand behind
your review of my bills?
We will perform a complete review of all bills received
to the best of our ability. Each denial on a bill is
backed up with the source used to make the denial
determination.
Is your fee tax
deductible?
We are not accountants or CPA’s. You should contact
your tax consultants for this answer.
Do I
need an attorney?
It is not necessary to obtain legal counsel, however,
that choice is up to you. Our findings will be useful
to an attorney should a lawsuit develop.
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